Digital Innovation Co., Ltd. (“we”) is committed to protecting your privacy and personal data when you access and use the Learnify platform. This Privacy Policy explains how we collect, use, safeguard, and share your personal information. By using Learnify, you agree to the terms outlined in this policy.
1. Purpose and Scope of Information Collection
We collect your personal information to:
- Provide and improve services on Learnify.
- Ensure an optimal user experience.
- Send important notifications regarding your account, learning activities, or system updates.
- Comply with legal requirements or protect your and our legitimate interests.
The information we may collect includes but is not limited to:
- Basic personal information: Full name, email address, phone number, profile picture, and account registration details.
- Activity information: Details of registered courses, learning progress, test results, access history, and other interactions within the system.
- Technical information: IP address, browser type, device used, and operating system.
- Additional information: Any information you provide while contacting our support team.
2. Methods of Information Collection
We collect your personal information through the following means:
- Account registration: When you create an account on Learnify, you provide information such as your name, email, and other details.
- Usage activities: Data related to your learning activities, access history, and system interactions are automatically recorded.
- Support contact: Information you provide during your communication with our support team.
- Cookies and tracking technologies: We use cookies and similar technologies to track your activities on Learnify to enhance the user experience and collect statistical data.
3. How We Use Your Information
The personal information we collect is used for the following purposes:
- Service provision: To perform essential functions such as account management, course access, and user support.
- Enhanced experience: To personalize displayed content and improve system functionality.
- Notifications: To inform you about courses, learning outcomes, critical system changes, and special offers.
- Legal compliance: To meet legal requirements or requests from authorities.
- Research and development: To analyze data and improve service quality and develop new features.
4. Sharing Personal Information
We are committed to not selling, exchanging, or sharing your personal information with third parties, except in the following cases:
- With your consent: We will only share your personal information with your explicit consent.
- Service provision: We may share information with service providers or partners to perform functions related to the system (e.g., data storage, email delivery).
- Legal compliance: When required by law or upon request from competent authorities.
- Protecting interests: When necessary to safeguard the legitimate interests of our users, third parties, or ourselves.
5. Information Security
We are committed to employing advanced security measures to protect your personal information from risks such as unauthorized access, loss, or misuse. These measures include:
- Data encryption: Personal data is encrypted during storage and transmission over the internet to ensure safety.
- Firewalls and monitoring: Systems are protected by firewalls and monitoring tools to detect and prevent unauthorized access.
- Access control: Only authorized employees can access personal information and only to the extent necessary for their work.
- Data backup: Regular data backups ensure recovery capability in case of incidents.
- Security audits: Regular security reviews and updates to address new threats.
While we strive to protect your personal information, no system can guarantee absolute security. Therefore, you are also responsible for safeguarding your account information by using strong passwords and not sharing login details with others.
6. User Rights
Learnify users have the following rights concerning their personal information:
- Right to access: Request access to personal data we have collected.
- Right to rectification: Request to correct or update inaccurate or incomplete information.
- Right to erasure: Request to delete your personal information from the system, except for data required to be retained by law.
- Right to object: Object to the use of your personal data for marketing or unrelated purposes.
- Right to data portability: Request a digital copy of your personal data for transfer to another system.
To exercise these rights, please contact us via email at info@dion.vn. We are committed to addressing your request within 15 business days.
7. Information Retention Period
We will retain your personal data for as long as necessary to:
- Provide the requested services.
- Fulfill legal obligations, such as record retention for financial or legal compliance.
- Protect Digital Innovation’s interests in case of disputes.
When no longer needed, personal data will be securely deleted or anonymized to ensure your identity cannot be reconstructed.
8. Cookies and Tracking Technologies
Learnify uses cookies and similar technologies to:
- Remember your preferences and enhance your user experience.
- Collect statistical data for analysis and system performance improvement.
- Support advertising and personalized content.
You can customize your browser settings to reject cookies or notify you when cookies are used. However, rejecting cookies may affect your Learnify experience.
9. Changes to the Privacy Policy
We may update this Privacy Policy to reflect changes in Learnify’s operations or new legal requirements. Changes will be announced on our official website or via email and take effect immediately upon publication.
We encourage you to regularly review this Privacy Policy to ensure you understand how we handle your personal information.
10. Contact
If you have any questions or requests regarding this Privacy Policy, please contact us:
Digital Innovation Co., Ltd.
Address: 19B Alley 58, Truong Dinh Street, Truong Dinh Ward, Hai Ba Trung District, Hanoi, Vietnam
Email: info@dion.vn
Phone: (+84) 86 8668 446